From October, bin collections will be changing. Your food caddy will be collected every week and your green recycling bin will be collected one week and your black/grey waste bin the next. Your glass will be collected every two weeks. We'll be contacting you with more information soon or visit our changes to waste collection webpage to find out about the changes.
We offer kerbside waste and recycling collections for most household items.
For help on how to reduce, reuse, recycle or correctly dispose of items you have, check our A to Z of waste and recycling.
You will need to put your bin out at the point nearest to the public highway where the collection vehicle stops, such as the end of a path or driveway where it joins the public highway. This could be the pavement or road.
Your bin needs to be presented by 6am on collection day.
We provide a free assisted bin collection service if you need help.
Help with taking your bins out
From October, bin collections will be changing. Your food caddy will be collected every week and your green recycling bin will be collected one week and your black/grey waste bin the next. Your glass will be collected every two weeks. See our changes to waste collections webpage for more information.
We'll be contacting you with more information soon. Now is a great time to find out how to maximise your recycling from home using your green bins, glass boxes and food caddies. Check what goes in which bin, box or caddy below or see our recycling pages.
Display your property name/number on your bin. We can send you stickers for your bins.
Only use your general waste bin for anything that can’t be put in your recycling containers. Your household waste should be placed in bags and put inside the bin with the lid closed. We do not collect extra bags on top of or near your bin.
Please do not put the following in your general waste bin:
If you live in a flat/maisonette and share waste and recycling bins, you will have a communal bin for waste, which will be emptied every week.
Recycling must be clean, dry and loose in your bin and not in any type of plastic bag. Only use your recycling bin for:
For large cardboard boxes that won’t fit in your recycling bin please flatten them and put it next to your recycling bin in dry weather (max size 1m x 1m) or recycle them at the tip.
If you live in a flat/maisonette and share waste and recycling bins, you will have a communal bin for recycling, which will be emptied every fortnight on the same day as the recycling bins.
Empty, rinse and dry all glass bottles and jars and place lids back on. Please do not use for drinking glasses, light bulbs, pyrex, broken glass and other similar items (please wrap these items and place in your black/grey bin).
Please do not over fill your box, it causes dangerous spillages and becomes too heavy for our crews to empty safely.
If you live in a flat/maisonette and share waste and recycling bins, you will have a communal bin for glass, which will be emptied on the same day as the recycling bins.
We collect garden waste as a paid for subscription service. There are 25 fortnightly collections of garden waste per year.
We provide a dedicated service for healthcare waste for those with ongoing treatment or post-operative care.
This is a free service to collect healthcare waste and sharp instruments and dispose of these safely. Healthcare waste must not be put in with normal household waste (black/grey bin).
To access this service your GP or other healthcare professional will have a Healthcare Waste Referral Form which they must submit to us and then we will contact you to let you know what to do. The form to be completed by a GP or other healthcare professional can be downloaded below:
Healthcare waste referral form (to be completed by a healthcare professional)
If you do not have enough space in your waste bin due to incontinence waste please fill in an additional capacity form as you may be entitled to use an extra bin.
If you would like to book a collection, and you have provided an approved healthcare waste referral form, please contact us using the form link below.
Please line your indoor caddy. You can recycle all of your food waste including:
Please do not put these items into your food waste caddies or shared communal food waste bins:
You can also recycle or dispose of many household items, garden waste and building material at the Household Waste Recycling Centre (the tip).
If your household is making every effort to reduce waste and you are recycling everything you can, you can apply for a larger, or a second, black/grey waste bin if you need extra capacity.
The standard allocation for households across the borough is one waste bin, one recycling bin, one glass crate and one food waste caddy.
If you need to order a new or replacement waste, glass or garden waste container you can find information and costs on how to do this below.
Order a new or replacement bin
You can order your free replacement or additional recycling bin online.
If your outdoor green food waste caddy is missing or damaged email customer.service@basingstoke.gov.uk or call 01256 844844.
After collection, all waste from Basingstoke and Deane is taken to the Chineham Energy Recovery Facility (ERF), recycling is taken to a Materials Recovery Facility (MRF) where it is sorted and your food waste is taken to Re-Gas Energy Ltd in Herriard, Basingstoke.
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