Important information for your collection day
- Leave all items together outside by 6am, within your property boundary, as close to the road as possible (not the public highway/footpath).
- We collect items from the front of properties which can be a driveway or front garden. If your back garden faces the road and is the most accessible place to leave items we can collect from there.
- Items must be easily accessible and manageable by two people. If your items are not visible or accessible, for example due to parked cars, the crew will not knock on your door and you won’t be given a refund. Items need to be at ground level and stacked neatly.
- Items must not contain any rubbish. Fridge/freezers must be empty.
- Items left which are not included in your booking will not be taken.
- Cover your items during wet weather. Waterlogged items such as sofas and mattresses cannot be lifted.
- Items must not contain glass panels or mirrors.
- If you live in a flat leave the items in or next to your bin store/communal area. Write your flat number on a piece of paper and tape it to your items to help the crew locate the correct items.
- In the event that a collection is attempted but not successful and the above terms and conditions are not complied with the fee charged upon booking will not be refunded and a return collection will not be made.
To request this service you will need a valid credit or debit card (we accept Visa, Delta, Electron, MasterCard and Maestro).
About your data
We will ask you for information in order to handle your request and we may use it to contact you. Our privacy policy explains how we handle your personal data.